Business Service Monitoring (BSM) has been a feature of Opsview monitoring for a while. Some customers have literally hundreds of BSM views; many others have just a handful; and some customers are not using BSM at all. Yet.
You can use a BSM view to describe a critical business service, like say your Webstore, your database services, your Azure VPN. A BSM view collects and connects all of the hosts that together, support that end-to-end service. At a glance, you can see where one service check, on one host might cause the entire service to fail. You can use that knowledge to react quickly to fix a specific issue, to restore that critical business service, or you can build redundancy into your service provision, so that one small failure won’t cause one big outage.
You can also use a BSM view to partition your IT estate – wherever that happens to be. We have many managed service provider (MSP) customers who create one BSM view for each of their customers, and use this to monitor and maintain their customers’ IT estates. They then report and maintain end-customer service level agreements (SLAs).