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Training and consulting
Case studies
... in the process of deploying a new online customs and excise service that demanded true 24x7 operation of their computer systems...
Blog
... I right? The rest of us are counselled that failure (as in service outages) is disastrously costly: inflicting damage to...
Blog
Customer service is the glue that binds organizations and end-users together. Whether in...
Blog
... by how much) infrastructure-layer failures impact business service availability and performance. The result of such lack can be...
Blog
... part then happens by calling this metric “Customer Service Level.” 2015-era delivery metrics are, likewise, earnestly...
News
... by hundreds of businesses, government organizations and service providers globally. Customers include Sky, Cisco, IBM, Expedia...
Events
... Delivering Microservices with a Software ADC-Powered Service Mesh 3:20pm - 3:35pm Joshua...
Blog
... one of several automated actions, from the generation of a service desk ticket, to an alert sent to an engineer, and...
Blog
... answer, enabling teams to optimize performance and improve service delivery. Digital transformation is no longer the preserve...