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Salesforce Service Cloud Monitoring
Cloud - Service Cloud Opspack
Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalized service.
In addition to being a pioneer in cloud-based sales force automation, Salesforce is the recognized leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Find out how to use and install our Service Cloud Opspack below.
Service Checks
| Service Check | Description |
|---|---|
| ServiceCloud | Checks objects in ServiceCloud using the given SOQL query in the attribute SALESFORCE_SC_QUERY. It will create a new service check for every SALESFORCE_SC_QUERY. |
Setup and Configuration
Step 1: Add the host template
Add the Cloud - Service Cloud Host Template to your Opsview Monitor host.
For more information, refer to Opsview Knowledge Center - Adding Host Templates to Hosts.
Step 2: Configure the required variables for the host
| Variable | Description |
|---|---|
| SALESFORCE_AUTH | Within the override of this variable, you will need to provide a valid SalesForceToken, Client key and Client secret. If you do not have these on hand, please contact your SalesForce administrator. |
| SALESFORCE_LOGIN | Provide credentials for a Salesforce.com accound, overriding both the Username and Password |
| SALESFORCE_SC_QUERY | Override the SOQL query with your SOQL (Salesforce Query Language) query. Add an instance of this variable for each query you wish to run. |
For more information, refer to Opsview Knowledge Center - Adding Variables to Hosts.
Step 3: Apply changes and the system will now be monitored
