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Salesforce Service Cloud Service Desk Connector
Opsview's Service Desk Connector software module is designed to work with a range of help desk, service desk and support ticketing systems, such as Salesforce Service Cloud. Prerequisite before configuring Service Cloud is that you have Service Desk Connector installed. Steps for installation of Service Desk Connector can be found here.
Steps for configuring your Service Desk Connector with Service Cloud can be found here.