ServiceNow Monitoring Integration

ServiceNow is a suite of modular IT Operations Management (ITOM) solutions that drive IT productivity and efficiency through interactive and process automation, analytics, and many forms of automation.

Opsview Monitor 6.1 offers improved, bidirectional integration with ServiceNow Incident Management, part of ServiceNow’s IT Service Management suite. This ServiceNow monitoring integration is now built in and no longer requires separate installation of the Service Desk Connector software module. Instructions for configuring ServiceNow integration in Opsview 6.1 can be found here.

For versions of Opsview Monitor earlier than 6.1, installation of Service Desk Connector for ServiceNow integration is still a prerequisite. Installation instructions for Service Desk Connector can be found here, and steps for configuring your Service Desk Connector with ServiceNow can be found here.